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TradePact

Terms and Conditions

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These terms govern your use of TradePact, a quoting and job management service for construction trades. By creating an account you agree to them. If you do not agree, do not use TradePact.

1. Who we are

TradePact is operated by Curious House Design Limited, a company registered in England and Wales under company number 16600459, with its registered office at 27 Newburn Croft, Quinton, Birmingham, England, B32 1QU ("TradePact", "we", "us"). Contact us at support@tradepact.co.uk.

2. Who can use TradePact

  1. TradePact is for tradespeople working in the UK construction industry who send quotes to customers, including builders, electricians, plumbers, roofers and other trades ("you" or "Builder").
  2. You must be at least 18 and use TradePact for business purposes, as a sole trader, partnership or company. You are not a consumer when you use TradePact.
  3. If you register on behalf of a business, you confirm you have authority to bind it to these terms.
  4. Your customers ("Clients") do not need an account. They view, accept and sign your quotes through a secure link. Clients use the quote link only to deal with you, and these terms do not create any contract between TradePact and your Client.

3. What TradePact does

  1. TradePact lets you create, send and track quotes and proposals, collect electronic acceptance and signatures from Clients, share your payment details with Clients, and record subcontractors for the Construction Industry Scheme (CIS).
  2. TradePact is a software tool, not a provider of building or other trade services. We are not a party to any contract between you and your Client, and we do not carry out, supply, supervise, inspect or guarantee any work you or your subcontractors undertake.
  3. We may improve, change or withdraw features. We will give you reasonable notice of any change that materially reduces what you pay for.

4. Your account

  1. You must give accurate information when you sign up and keep it up to date, including your business details, trade registrations and bank details.
  2. We verify your mobile number by SMS code at sign-up. Keep your login details secure. You are responsible for all activity on your account.
  3. Tell us straight away at support@tradepact.co.uk if you think your account has been accessed without permission.

5. Free trial

  1. New accounts get a free trial. It ends after 14 days or once you have sent 3 quotes, whichever comes first.
  2. To keep using TradePact after the trial, you must start a paid subscription. If you do not, your account becomes read-only: you can view and export your existing quotes, but you cannot send new ones.
  3. One free trial is allowed per business.

6. Subscription and payment

  1. Subscriptions are billed monthly in advance, in pounds sterling, through our payment provider Stripe. Prices are shown on our website and include VAT where it applies.
  2. Your subscription renews automatically each month until you cancel.
  3. You can cancel at any time from your account settings or by emailing support@tradepact.co.uk. Your access continues until the end of the month you have paid for. We do not give refunds or credits for part-months, except where the law requires it.
  4. If a payment fails, we will tell you and retry. If it is still unpaid after 14 days, we may suspend your account until it is paid.
  5. We will give you at least 30 days' notice by email of any price change. The change applies from your next billing date after the notice period. You can cancel before then if you do not accept it.
  6. Founding members keep their founding price for as long as their subscription stays active. If a founding member cancels and later re-subscribes, the standard price applies.
  7. Subscriptions are purchased on our website only. The TradePact mobile apps do not sell subscriptions.

7. Your quotes, terms and contracts with Clients

  1. You are solely responsible for the content of your quotes, including prices, VAT, scope of work, timescales, deposits and payment terms.
  2. TradePact does not provide terms and conditions for your contracts with Clients. You must upload and attach your own terms to your quotes. You are responsible for making sure your terms, quotes and dealings with Clients comply with the law, including consumer protection law, cancellation rights and the Construction Industry Scheme, and for making clear to Clients that you, not TradePact, provide and are responsible for the work.
  3. When a Client accepts and signs a quote through TradePact, the resulting contract is between you and the Client only. You, not TradePact, are responsible for carrying out the agreed work, including any work carried out by your subcontractors, and for obtaining any qualifications, licences and insurance required for that work.
  4. Any dispute about the work, price, quality, delays or payment is between you and your Client. We may, at our discretion, provide records held in TradePact (such as a signed quote and its timestamps) where you or your Client reasonably ask for them.

8. Payments between you and your Clients

  1. TradePact shows your Client the bank details and payment reference you provide so they can pay you by bank transfer.
  2. Payments go directly from your Client to your bank account. TradePact never receives, holds or handles these funds, and we are not responsible for payments that are late, missing, incorrect or sent to the wrong account.
  3. You must make sure your bank details are correct and belong to you or your business.

9. Verification and credential checks

  1. We carry out reasonable checks on Builders, which may include SMS verification and live checks against Companies House, the Gas Safe Register and NICEIC.
  2. These checks confirm only what the relevant register shows at the time of the check. We do not guarantee any Builder's identity, qualifications, insurance, conduct or the quality of their work, and a verification badge is not an endorsement.
  3. We may flag, restrict or suspend accounts where our checks or activity patterns suggest a risk to Clients, for example unusually high deposit requests or missing credentials.

10. AI-assisted features

  1. TradePact uses artificial intelligence to draft scopes of work and quotes from your voice notes or text. It also provides an AI assistant that can answer questions, explain how TradePact works and draft messages such as payment reminders. The assistant can read your account information, including quotes, jobs and clients, to answer your questions, but it cannot change anything.
  2. AI output can be incomplete or wrong. You must check every draft and answer before relying on it or sending it, and you are responsible for anything you send. The AI assistant does not give legal, tax, financial or other professional advice.
  3. We delete voice recordings once they have been transcribed. Our AI provider may keep them for up to 30 days for abuse monitoring before deleting them. Your data is not used to train AI models.

11. CIS features

  1. The CIS features help you record subcontractors, deductions and monthly returns, and produce payment and deduction statements.
  2. They are record-keeping tools only. TradePact does not file returns with HMRC, verify subcontractors with HMRC on your behalf, or give tax advice. You remain responsible for your CIS obligations, including deadlines, nil returns, the accuracy of every figure, and keeping copies of your CIS records for as long as HMRC requires.

12. Acceptable use

You must not:

  • use TradePact for anything illegal, fraudulent or misleading, including fake quotes or impersonating another business;
  • upload content you do not have the right to use, or that is offensive or harmful;
  • send Clients unsolicited marketing through TradePact;
  • try to access other users' data, reverse engineer TradePact, or disrupt the service; or
  • resell or share your account.

13. Your content and data

  1. You own the content you add to TradePact, including quotes, photos, your terms and Client details. You give us a licence to host, process and display it only to run and improve the service.
  2. For personal data about your Clients and subcontractors, you are the data controller and TradePact acts as your data processor. The Data Processing Terms in section 19 apply.
  3. You must have a lawful basis to add personal data to TradePact and must give your Clients and subcontractors any privacy information the law requires.

14. Our intellectual property

TradePact's software, design, brand and content belong to us or our licensors. You get a limited, non-transferable right to use TradePact under these terms while your account is active.

15. Availability

We aim to keep TradePact available at all times but do not guarantee uninterrupted or error-free service. We may pause the service for maintenance, and we will try to give notice of planned downtime.

16. Liability

  1. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
  2. We are not liable for loss of profit, revenue, business, contracts, goodwill or data, or for any indirect or consequential loss.
  3. Subject to the first paragraph of this section, we are not liable for the acts or omissions of Builders, their subcontractors or Clients, any work carried out by Builders or their subcontractors (including its quality, safety, completion or delays), payments between Builders and Clients, or decisions made using AI drafts or CIS records. This does not exclude liability for our own acts or omissions where it cannot lawfully be excluded.
  4. Our total liability to you in any 12-month period is limited to the greater of £100 and the subscription fees you paid us in the 12 months before the claim arose.
  5. You agree to cover our reasonable losses arising from your breach of these terms, your content, or your dealings with your Clients.

17. Suspension and termination

  1. You can close your account at any time from Settings > Delete Account in the app or on our website, or by emailing support@tradepact.co.uk.
  2. We may suspend or close your account if you breach these terms, fail to pay, or we reasonably suspect fraud or misuse. Where appropriate we will give notice first.
  3. After closure, we delete or keep your data as set out in our Privacy Policy. Signed quotes are kept for up to 7 years where we need them for our own legal claims. Billing records are kept for 6 years to meet HMRC requirements. CIS records are deleted within 30 days of closure, so export them before you close your account.

18. App store terms

  1. If you download a TradePact app from the Apple App Store or Google Play, these terms are between you and us, not Apple or Google. Apple and Google are not responsible for the app, its content, support or any claims about it.
  2. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you in relation to the iOS app.
  3. You must also follow the app store's own usage rules.

19. Data Processing Terms

Where we process personal data on your behalf (Client and subcontractor data), we will:

  1. process it only on your documented instructions, which are these terms and your use of TradePact;
  2. make sure our staff are bound by confidentiality;
  3. keep it secure with appropriate technical and organisational measures;
  4. use only the sub-processors listed in our Privacy Policy, under written contracts giving equivalent protection, and tell you before adding new ones so you can object;
  5. help you respond to data subject requests and meet your security and breach obligations;
  6. notify you without undue delay of any personal data breach affecting your data;
  7. delete or return the data when your account closes, except data we keep as controller for our own legal claims, subject to the retention periods in our Privacy Policy; and
  8. give you the information you reasonably need to show compliance with UK GDPR.

20. Changes to these terms

We may update these terms. We will email you at least 30 days before any material change takes effect. If you keep using TradePact after that date, the new terms apply. If you do not agree, you can cancel before then.

21. General

  1. These terms, the Privacy Policy and any order confirmation are the whole agreement between us.
  2. If any part of these terms is found unenforceable, the rest still applies.
  3. You may not transfer your rights under these terms without our consent. We may transfer ours to a company that takes over TradePact.
  4. No one other than you and us (and Apple, under section 18) has rights under these terms.
  5. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

22. Contact

Curious House Design Limited (TradePact), 27 Newburn Croft, Quinton, Birmingham, England, B32 1QU. Email: support@tradepact.co.uk.