Delete your account

1. How to delete your account

Deletion happens inside your signed-in TradePact account. It takes effect when you confirm. It also cancels any active subscription, so billing stops.

On the website (app.tradepact.co.uk):

1. Sign in.
2. Open Settings, then Account.
3. Open Account Management.
4. Choose Delete account.
5. Type DELETE and confirm.

In the mobile app:

1. Open Settings, then Account.
2. Choose Delete account.
3. Type DELETE and confirm.

If you cannot sign in, email support@tradepact.co.uk from the address on the account, or use the support page. Tell us you want the account deleted. We will delete your personal data within 30 days, except records we must keep by law.

2. What we delete

• Your sign-in. You will not be able to access the account again.
• Your name, email address, phone number, and profile photo. These are replaced with anonymised details.
• Your active subscription. It is cancelled with our payment provider so you are not charged again.

3. What we keep

Jobs and signed documents are kept for 7 years. That includes signed quotes, signed variations, and stored copies of those agreements. UK law requires us to retain certain contract and financial records, including records HMRC may need. Quotes are archived as part of that record, rather than erased.

After the retention period, those records are purged. Cancelling a subscription on the Billing page is separate: it stops the plan, and it does not delete the account.

4. Before you delete

Export your quotes and jobs first. In the app, open Settings → Account → Account Management → Export my data. On mobile, the export is on Settings → Account. Deletion cannot be undone.

Questions about your data are covered in our Privacy Policy. The rules for using TradePact are in our Terms & Conditions.